ABOUT US.
We teach, coach, and equip enterprising families—and their advisors—with proven tools to strengthen relationships and sustain lasting economic performance.
We teach, coach, and equip enterprising families—and their advisors—with proven tools to strengthen relationships and sustain lasting economic performance.
Family and Business (FAB) Learning empowers family enterprises and their advisors to transform human dynamics into a competitive advantage. Founded by INSEAD's first Berghmans Lhoist Chaired Professor, Dr. Randel S. Carlock, and Managing Partner Keng-Fun Loh, we distill 30+ years of research and experience advising and teaching hundreds of leading families into a proven methodology.
Our new subscription-based digital platform, FAB360, makes this world-class expertise affordable, accessible and scalable. We open up access to our proprietary IP—including the 24 activities from our fieldbook A Family Business on the Moon and the redesigned digital assessments platform—to deliver this expertise with high impact and on demand, beyond the traditional one-to-one model.
We replace generic frameworks with customized tools supported in 13 languages, that help families align their values and vision, develop next-gen leaders, and build resilient relationships.
Our mission is to become the indispensable digital toolkit for every professional serving enterprising families, anywhere in the world.
Berghmans Lhoist Chaired Emeritus Professor in Entrepreneurial Leadership, and Founding Director, Wendel International Centre for Family Enterprise at INSEAD
I'm a business professor, coach, family therapist, entrepreneur, and former CEO and Chairman of a NASDAQ listed company - a powerful combination of boardroom, classroom, and clinical insights. My passion for teaching and real-world experience as an entrepreneur led me to the new field of family business over 30 years ago. I was founding director of two award-winning family business centers: one in the U.S. as the first Opus Professor of Family Enterprise at the University of St. Thomas in Minnesota and later, the Wendel International Centre for Family Enterprise as the first Berghmans Lhoist Chaired Professor in Entrepreneurial Leadership at INSEAD.
I have now researched and taught about entrepreneurship, family business, and coaching at INSEAD’s campuses in Asia (Singapore), Europe (France), and the Middle East (Abu Dhabi)—and now its facility in the United States (San Francisco)—for 25years. I hold Masters, MBA and PhD degrees and did postgraduate training in family and marriage therapy at the Institute of Psychiatry, King’s College and psychodynamic counseling at Birkbeck College, both in London. I also completed the Art and Practice of Leadership Development at Harvard University’s Kennedy School and Strategic Family Therapy Training at the Mental Research Institute in Palo Alto.
I'm most proud of my books, written with outstanding colleagues: When Family Businesses are Best and Strategic Planning for the Family Business with John L. Ward, and Family Business on the Couch: A Psychological Perspective with Manfred Kets de Vries. These books have been translated into several languages including Arabic, Chinese, Hebrew, Japanese, Portuguese and Spanish. A Family Business on the Moon, co-authored with Keng-Fun Loh, represents a completely new style of learning and an exciting departure from my previous academic publications. I am completing my latest book, Enterprising Intelligence: Reimagining Family Business in the 21st Century, which further explores how families can build the cognitive and emotional capabilities for lasting success.
The main theme in my work is the power of learning and personal development in creating deeper meaning in our lives. I believe that we learn three ways when we teach: First, from the class we learn how to motivate others. Second, we learn about what we are teaching. And last, we learn about ourselves. It’s only when we learn new skills, and more importantly, about ourselves and what we value, that our trajectory towards leadership and making a difference climbs exponentially.
Dreams, aspirations, hopes, and fears that are not discussed take on a life of their own. They cause pain and uncertainty—and erode relationships. Many people believe that you protect family harmony by avoiding difficult topics like family business leadership governance and ownership succession. The reality is just the opposite. When emotions or issues are ignored or repressed, they become even stronger. They cause hurt that lasts longer than if they had been dealt with at the time.
Families are organic, living and growing entities, so even if you don’t plan the future it will still happen without your thinking or agreement… provided the family and business are not destroyed by conflicts, bad decisions or … no decision.
Managing Partner, Family and Business Learning
For over 35 years, I've worked with wealthy families across Asia, Europe, the Middle East and the U.S., With 20 years at Citi, I'm a veteran in communicating complex concepts to a broad spectrum of high net worth clients through senior roles in sales, marketing and customer experience. I led marketing for Asia Pacific at Credit Suisse before joining Standard Chartered as Senior Advisor for its new wealth management transformation strategy.
I entered the family business field after meeting Dr. Randel Carlock at Credit Suisse, an encounter that led me to support his work, co-author A Family Business on the Moon, teach Family Business at INSEAD, and earn my Advanced Certificate in Family Business Advising from the Family Firm Institute (FFI). Today, besides leading Family and Business Learning and designing its FAB360 platform, I continue to teach and advise business families around the world. A former Chair of the FFI Asian Circle, I am honored to be recognized as a Fellow of the Family Firm Institute.
I help families navigate their most difficult conversations—about money, power, relationships and legacy—by providing a structured, safe space to work through the drama and find alignment. For over 35 years, working with families across the globe, I’ve seen one simple truth: when families learn to communicate as a family of adults, they can make sound decisions to build a future that lasts.
I started working in this field with Randel, teaching and consulting with the best families around the world to improve their communication and strategic planning for their enterprises. But I soon felt the field of family business was only reaching a tiny fraction of the people who needed this knowledge and skills. Our own work was confined to a privileged few—INSEAD students and families, private bank clients. Yet, these families drive 70-80% of the world's GDP. Reaching just the top 1% wasn't going to make an impact, especially if our mission was to broaden the reach and accelerate the learning.
That conviction convinced us to scale. We built this digital platform to break out of that small sphere and deliver these proven tools directly to the hundreds of thousands of families and advisors around the world who want to build a lasting legacy. We began by co-creating the first interactive 360° family business assessments and the activity-based fieldbook, A Family Business on the Moon. For seven years, these weren't just theoretical tools; they were the core of our practice. We used them in our teaching at INSEAD, consulting with private banks, and workshops with families, and the results were clear: they worked.
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